Last Updated: 14 July 2026
At Netrima Jewels, we take great pride in offering premium Anti-Tarnish & Festive Jewellery. Every piece is carefully inspected before dispatch to ensure the highest quality. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
Returns
We accept return requests within 7 days from the date of delivery.
To be eligible for a return, your item must:
* Be unused, unworn, and in its original condition.
* Be returned in its original packaging with all tags and accessories intact.
* Be accompanied by the order confirmation or proof of purchase.
Non-Returnable Items
The following items are not eligible for return or refund:
* Customised or personalised jewelers.
* Sale, clearance, or promotional items.
* Gift cards.
* Products damaged due to misuse, improper handling, accidental damage, or normal wear and tear.
Exchanges
We offer exchanges only if:
* You receive a damaged, defective, or incorrect item.
* The issue is reported within 48 hours of delivery.
Once verified, we will arrange a replacement at no additional cost.
Mandatory Parcel Opening Video
To ensure a smooth and fair resolution of any claims, an uninterrupted parcel opening video is mandatory for all issues related to damaged, missing, incorrect, or defective products.
The video must:
* Clearly show the sealed parcel and shipping label before opening.
* Be recorded continuously without any pauses, cuts, or edits.
* Show the complete unboxing process and all contents of the package.
Please Note: Claims for damaged, missing, incorrect, or defective items will not be accepted without a complete parcel opening video.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be processed to your original payment method within 7–10 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
Return Shipping
* Return shipping charges are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item.
* Original shipping charges are non-refundable.
* We recommend using a trackable courier service, as Netrima Jewels cannot be held responsible for items lost during return transit.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:
* Your Order Number.
* Clear photographs of the product and packaging.
* A complete parcel opening video.
* A brief description of the issue.
After verification, we will arrange a replacement or refund, as applicable.
How to Initiate a Return
To request a return or exchange, please contact us:
Netrima Jewels
📧 Email: your email address
📱 WhatsApp: +91 9004177557
📸 Instagram: @netrimajewels
Please include your Order Number, the reason for your return or exchange, along with the required photographs and parcel opening video (if applicable).
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Note: Due to hygiene reasons, earrings cannot be returned or exchanged unless they are received in a damaged, defective, or incorrect condition.