Frequently Asked Questions

Have a question? We've got answers. If you can't find what you're looking for, feel free to contact us directly.

Orders & Payments

How do I place an order?

Simply browse our collections, select the item(s) you love, choose your size or variant if applicable, and click "Add to Cart". When you're ready, proceed to checkout and follow the steps to complete your purchase.

What payment methods do you accept?

We accept all major payment methods including credit/debit cards, UPI, net banking, and other options available at checkout.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at [your email address] if you need to make changes. Once the order is dispatched, we are unable to make modifications.

Will I receive an order confirmation?

Yes, you will receive an email confirmation with your order details as soon as your order is placed successfully.

Shipping & Delivery

How long does delivery take?

Standard domestic orders are delivered within 5–7 business days. Express shipping (2–3 business days) is also available. Please refer to our Shipping Policy for full details.

Do you ship internationally?

Yes, we ship to select international destinations. Shipping times and costs vary by location and are calculated at checkout.

How can I track my order?

Once your order is dispatched, you will receive a tracking number via email. Use this to track your shipment through our courier partner's website.

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery for unused items in their original packaging. Please visit our Refund Policy page for complete details.

How do I initiate a return?

Contact us at [your email address] with your order number and reason for return. Our team will guide you through the process within 2 business days.

When will I receive my refund?

Once your return is received and approved, refunds are processed within 7–10 business days to your original payment method.

Products & Jewellery Care

What type of jewellery does Netrima Jewels offer?

We specialise in premium imitation jewellery crafted with attention to detail and a luxury aesthetic. Our collections include necklaces, earrings, bangles, rings, and more.

How do I care for my jewellery?

Store in a cool, dry place away from direct sunlight
Avoid contact with water, perfume, and harsh chemicals
Clean gently with a soft, dry cloth
Keep pieces in their original box or a soft pouch when not in use

Do you offer customisation?

At this time, we do not offer customisation on standard products. Please contact us for any special requests and we will do our best to assist you.

Still Have Questions?

We're happy to help! Reach out to us at:

Netrima Jewels
Email: netrimajewels@gmail.com
Address: B- 10 Vishwageet Apartments, 4 bungalows Above satyam electronics , Andheri West Mumbai - 400053